Losing the fight against spam with only Exchange 2007's built in tools to aid me, I've turned to hosted filtering solutions. Google's Postini has my attention at the moment because of it's seeming simplicity, user control and the ubiquity of the Google brand. Postini resellers, on the other hand, have captured my attention because of their lack of polish and seeming indifference to rudimentary marketing policies (such as Rule #1 of Marketing: Don't scare people). While the prices that resellers offer are better than Google, I'm not entirely filled with confidence about the support that is offered when a reseller's website looks like the fruit of a seizure-prone cat dancing across a keyboard with Microsoft Front Page open.
And furthermore, if the complaints about Google's Postini support being virtually nonexistant, what benefit to I get from a reseller who is downstream of that nonexistance? Will the reseller provide me with extra empathetic tech support to listen to me sniffle should Google's fireproof services get burninated? Sarcasm aside, I believe that the resellers may get a special bat-phone to Google's tech support if they have a certain amount of customers.
Dear Postini resellers:
If you want to instill confidence in your customers, please update your websites, include some option for live chat and answer my emails. Wouldn't the ultimate irony be that my emails were caught in their Postini spam filters? Hoist by my own MTA.
P.S. And why do I not look at services like MessageLabs and MXLogic? Because I don't trust anything with the Symantec name (MessageLabs) and I don't like MXLogic because remote mailboxes that use MXLogic for protection tend to block my Exchange server in spite of it having a flawless Spam record and not being on a blacklist. I suspect it's merely because I'm on a block of DSL IPs, even though it's a static, "business class" connection.
SpamHero and AppRiver's SecureTide, however, seem interesting. Any suggestions are, of course, appreciated.
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