We all know that Twitter is a popular social network that has more than its fair share of criticism and parodies. However, I believe that Twitter can be harnessed by progressive IT departments for their own good. I'll explore that possibility in a future post, but until then read and digest this free 40 page PDF eBook from MakeUseOf.com titled "The Complete Guide to Twitter".
If you have an experience with using Twitter in your IT department, drop me a line to give me some ideas for my forthcoming post on the topic.
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